Reprints Desk – Outscoring Competitors in Outsell Scorecard

This post was written by Darcy Katzman on February 21, 2013
Posted Under: Partnerships,Reviews

A big congratulations to Reprints Desk, Deep Web Technologies’ Document Delivery Partner who received top ratings in the 2012 Outsell. Document Delivery puts crucial content in information specialists hands allowing a backup model for cancelled subscriptions or incomplete collections. In light of the growing need for Document Delivery services, Outsell conducted a short survey in September 2012.

In the Scorecard, 3 specific categories of Document Delivery were evaluated:

  • Depth and breadth of coverage: One of the critical elements of a document delivery supplier’s service is how comprehensive and deep its reach is across subjects. This attribute measures whether or not the content available from the vendor is what the buyer requires.
  • Fair pricing: It is typical for buyers to want lower prices. We asked buyers to rate how reasonable (fair) they believe providers’ pricing to be. 
  • Ease of doing business: Sales staff turnover, company restructuring or acquisition, customer service, and processes or methods that fit the needs of enterprise buyers are factors in the ease of working with vendors.

In all areas, Reprints Desk was the highest rated Document Delivery vendor, scoring 4.4 out of 5 in Overall Satisfaction.  “Reprints Desk has penetrated the market since it opened up in 2006, and its reputation for working closely with its customers has won it many fans.”

We’re pleased to be partnering  with Reprints Desk, providing our joint customers with a state-of-the-search capability integrated with the best Document Delivery service on the market.   Stay tuned for some exciting new enhancements to Article Galaxy Search coming soon.

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